Thursday, June 19, 2008

Transparency For All

The health care transparency movement has mostly been concerned with increasing consumerism in health care purchases, but the industry as a whole is shrouded in all kinds of complexities. This carries over to the providers themselves, for example the payment policies and business practices of the major insurers.

The American Medical Association released a report this week that grades major insurers on topics ranging from prompt payment to adherence to the contracted amount to the most common reasons for denying a claim.

I think this is great news that yet more business practices are being reported on, and the AMA has done a fine job of explaining their metrics.

Of course, this is the same week the very same AMA is getting concerned over medical tourism, which leaves them in the dubious position of asking for foreign docs info to be publicly available to US consumers while staying antsy about US doctors info being available too freely.

And it's the same AMA that can be pretty loud if insurers release a report without showing it to the docs first, yet the AMA did not see fit to show this report to the insurers first.

And the same AMA that this week railed against the use of secret shoppers working to measure the customer service standards of physicians.

Still, any data is better than no data, and even if the AMA is not the Consumer's Union, anything that pours more sunlight on claims and payments is a Good Thing.
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Thursday, June 5, 2008

CCHIT For Dummies - Software Advice covers CCHIT, and Ways to Profit from an EMR

I'm back.

Of course, barely anyone noticed I was gone, but that's the joy of the blogosphere. We're as important and as useful as our last post. In a month or two, I can fill you in on why I've been absent for a short while, but as that project comes to fruition, I will start catching up on some neglected posts.

Houston Neal at Software Advice had forwarded me a couple of articles that are extremely helpful, informative, and easy to read.

The first, 5 Ways Physicians Can Profit from Using an EMR is a nice summation of some of the leading financial arguments for implementing an EMR system.

A lot of the white papers out there waffle and weave their way through over-inflated ROIs and various big picture numbers based on 5 years over 40 physicians. This article cuts to the quick: five well-explained ways you can make money.

Let's face it, no-one's buying expensive software for the feel-good exercise. Better care is cool, better care that leads to better reimbursements, P4P payouts and reduce malpractice costs is cooler still.

The second article entitled Should CCHIT Influence your EHR Selection? is, to me, much more interesting. It slices right to the core of why CCHIT Certification might or might not matter. CCHIT certifying various EHR/EMR products has been highly controversial, and this article puts it in simple enough terms your mother-in-law could understand the problem.

Definitely worth the read.
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Guest Blog: The War Being Waged Against Hospital Acquired Infections by Thomas Cherry

Warning: You May Find The Statistics You Are about to Read Alarming

One in every 20 hospital patients contracts an infection unrelated to their primary condition during a hospital stay, adding up to approximately two million people each year.

According to estimates from the U.S. Centers for Disease Control (CDC), hospital acquired infections (HAIs) claim the lives of approximately 90,000 patients annually, a number greater than breast cancer and auto accident deaths combined.

While these statistics are certainly alarming, the good news is that hospitals across the globe are stepping up their infection prevention initiatives and the war against HAIs is heating up. Dirty hands, inadequately cleaned equipment and lax procedures are all contributing to the dilemma and have become the subject of the infection prevention initiatives. In the U.S., a variety of organizations, including the CDC and the Institute for Healthcare Improvement (IHI), have put forth guidelines and campaigns designed to assist hospitals and medical centers in reducing infection rates. To date, these initiatives have made a significant impact on national infection rates.

Compelled by this growing awareness of HAIs, healthcare facilities are now paying more attention to one of the most fundamental HAI prevention measures – the practice of proper hand hygiene.

Over time the emphasis placed on hand hygiene has emerged and progressed. Today the debate over cleansing hands with soap versus antiseptic agents has pursued, but the underlying stress on hand hygiene cannot be denied. Not only does the implementation and execution of accepted hand hygiene practices reduce the potential risks of transmitting infections from caregivers to patients, it also protects health care workers from obtaining infections caused by microorganisms acquired by the patient.

As infections are most often transmitted through the contaminated hands of health care workers, hospitals must ensure that their staff is fully educated on the importance of hand hygiene compliance and that barriers to achieving hand hygiene are adequately eliminated. Basic hand washing involves cleansing hands with soap and water. Antiseptic cleaning agents used in conjunction with diligent hand washing can also assist in combating bacteria. New guidelines developed by the CDC and infection control organizations recommend that health care workers use an alcohol-based antiseptic to routinely clean their hands. When water is not available waterless antiseptic agents can be applied to hands. However, if hands are visibly soiled soap, which could contain an antiseptic agent, and water are recommended.

In healthcare settings, patient needs are paramount and as a result, hand washing initiatives may fall behind in priority of care in an emergency situation. As one would also expect, caregivers are often pressed for time and in these busy healthcare facilities pressure situations tend to decrease compliance. This is especially true in facilities that are overcrowded or understaffed, as this environment could keep health care workers from taking the proper hand washing precautions.

Additionally, there are health care workers who forget the guidelines or who are not even aware of these recommendations. In this case, educational materials posted around facilities can inform, remind and inspire compliance through emphasizing the value of and support for adherence. Promotional and “watchdog” programs and incentives can also serve to establish expectations and encourage observation of best practices.

In addition to proper hand hygiene, other methods can be used to help improve infection rates. One method is the use of gloves during patient care. However it is important to note that gloves should never serve as a substitute for proper hand hygiene practices. Another essential practice is sterilizing medical devices before and after use, including stethoscopes, blood-pressure cuffs and chest tubes. Additionally, hospitals are adopting the use of devices, such as central venous catheters, that have been impregnated with antibiotics. Of course, antibiotic-impregnated medical devices should be used in conjunction with best placement practices to achieve the most effective outcome.

As illustrated above, there are several challenges to adherence to hand hygiene techniques and guidelines by health care workers but with the proper procedures in place they can be overcome. With approximately two million infections each year, HAIs result in approximately $4.5 billion in excess costs. These cost considerations coupled with increased national awareness require hospitals to seriously examine procedures and precautions necessary to combat HAIs and ultimately ensure the best quality of care for their patients. Infection prevention is a responsibility for all members of the hospital and with a solid commitment and adherence to infection control best practices hospitals worldwide will undoubtedly experience a significant reduction in HAI rates.

Thomas Cherry, Clinical Product Manager of the Critical Care division of Cook Inc.
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Disclosures and Disclaimers


My employer is compensated through funding to provide analytical research, technology solutions, and Web-based public and private health care performance reports by the State of New York, the State of Illinois, the Centers for Medicare & Medicaid Services, the Agency for Healthcare Research and Quality, the Commonwealth Fund and Bridges to Excellence. I am not being compensated by any of these organisations to create articles for or make edits to this Web site or any other medium; and all posts authored by me are as an individual and do not represent my employer or the agencies I work for.